Shipping policy

Shipping Policy

Thank you for shopping with us! We are committed to delivering your order safely and on time across Bangladesh.

Order Processing

  • Orders are usually processed within 1–2 business days after confirmation.

  • Orders placed on weekends or public holidays may be processed on the next business day.

  • We may contact you by phone or message to confirm your order before shipping.

Delivery Time

  • Inside Dhaka: 1–3 business days

  • Outside Dhaka: 3–7 business days

Delivery times are estimates and may vary depending on your location, courier service, weather, holidays, or other unexpected circumstances.

Shipping Charges

Shipping charges are calculated and displayed at checkout based on your delivery location and order.

Cash on Delivery

Cash on Delivery (COD) may be available for selected locations and products. If COD is available, you can pay the courier when your order is delivered.

Order Tracking

Once your order has been shipped, we may provide tracking information by SMS, email, or other available communication methods. You can use the tracking information to follow your shipment.

Incorrect Address or Phone Number

Please make sure your delivery address and phone number are correct before completing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Delayed or Failed Delivery

If your order is delayed, please contact us with your order number. We will work with the courier to resolve the issue as quickly as possible.

If a delivery cannot be completed because the customer is unavailable or refuses to receive the package, additional delivery charges may apply for re-shipping.

Damaged or Missing Items

If your package arrives damaged or an item is missing, please contact us as soon as possible after delivery. We may request photos or other information to investigate the issue.

Contact Us

If you have any questions about shipping or your order, please contact our customer support team through the contact details provided on our website.